Channel: Online
Why is my order delayed?
Our typical delivery time is 2-6 working days for West Malaysia/ 3-9 working days for East Malaysia and it is our priority to fulfill your order as soon as possible. It is not our standard to surpass the delivery timeframe; however, if it gets delayed, click on "Write Us An Email" at the bottom to follow up with our fulfillment partners.
Peak sale seasons that may lead to delayed fulfillment are CNY, 9.9,10.10, 11.11, Black Friday, Cyber Monday, 12.12, Christmas, and New Year sales.
What should I do if my delivery or return drop off failed?
We really hope that this is not the case, however in a situation where your delivery or return drop off did not happen, click on "Write Us An Email" at the bottom for our Customer Care Professional to assist you further or you may contact NinjaVan for scheduling at:
NinjaVan Hotline: +60 111 7225600
NinjaVan Live Chat: https://bit.ly/3jp0DQZ
NinjaVan Email: support_my@ninjavan.co
NinjaVan Website: https://www.ninjavan.co/en-my
