Submit a request
Cath Kidston
  • NEW IN
  • COLLECTIONS
  • GIFTING
  • BAGS
  • ACCESSORIES
  • HOME
  • KIDS & BABIES
  • MEMBERS' BENEFIT
  • INSPIRE ME
  1. Help Center
  2. FAQ

FAQ

Promotions

  • Valentine's Day Special (30 January - 14 February 2023)
  • Chinese New Year Sale (28 Dec '22 - 29 Jan '23​)
  • Cath Kidston x Maybank Cards with shopping perks
  • Cath Kidston x ShopBack PayLater
  • Cath Kidston x Atome
  • [Namogoo Vouchers] Terms & Conditions

Account & Membership

Order

  • Before your order (Pre-order)
  • After your order (Post-order)
  • Order cancellation or amendments
  • Corporate/Bulk Purchase Inquiry
  • Missing Items in Order

Payment

  • Payment methods
  • Guidelines to update payment methods

Delivery

  • Delivery options
  • Click & Collect
  • Our delivery schedule & fee
  • Order delivery journey
  • Order helpline
  • Delivery address eligibility
See all 7 articles

Return/Refund

  • Return & exchange policy
  • [In-Store] Return & exchange policy
  • Return form guideline
  • Returns packing guide
  • Drop off guide - West Malaysia
  • Return journey
See all 7 articles

Others

  • [Online] Gift Service
  • Career inquiry
  • Collaboration inquiry
  • [Online & In-store] Product & price difference
  • F3 membership
  • F3 online benefits
See all 7 articles
  • Here to help

  • Store List
  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy
  • Customer Service

  • FAQ
  • Orders & Returns
  • Contact Us
  • Our Company

  • The Story so Far
  • About Us
  • Follow us on Facebook
© 2021 Cath Kidston. All Rights Reserved.