FAQ

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Account & Membership

Order

• Before your order (Pre-order)
• After your order (Post-order)
• Order cancellation or amendments
• Gift service

Payment

• Payment methods
• Guidelines to update payment methods

Delivery

• Covid-19 Service Update
• Order helpline
• Overseas delivery
• Delivery address eligibility
• Our delivery schedule & fee
• Order delivery journey

Return/Refund

• Return & exchange policy
• [In-Store] Return & exchange policy
• Return form guideline
• Returns packing guide
• Drop off guide - West Malaysia
• Refund made easy

Others

• Career inquiry
• Collaboration inquiry
• [Online & In-store] Product & price difference
• F3 membership