FAQ

Promotions

• Mid Season Sale Up to 50% | Extra 10% on sale items

Account & Membership

Order

• Before your order (Pre-order)
• After your order (Post-order)
• Order cancellation or amendments
• Corporate/Bulk Purchase Inquiry
• Missing Items in Order

Payment

• Payment methods
• Guidelines to update payment methods

Delivery

• Order delivery journey
• Our delivery schedule & fee
• Order helpline
• Overseas delivery
• Delivery address eligibility

Return/Refund

• Return & exchange policy
• [In-Store] Return & exchange policy
• Return form guideline
• Returns packing guide
• Drop off guide - West Malaysia
• Refund made easy

Others

• [Online] Gift Service
• Career inquiry
• Collaboration inquiry
• [Online & In-store] Product & price difference
• F3 membership
• F3 online benefits