FAQ

Promotions

Account & Membership

Order

• Before your order (Pre-order)
• After your order (Post-order)
• Order cancellation or amendments
• Gift service

Payment

• Payment methods
• Guidelines to update payment methods

Delivery

• Order helpline
• Overseas delivery
• Delivery address eligibility
• Our delivery schedule & fee
• Order delivery journey
• MCO delivery

Return/Refund

• Return & exchange policy
• [In-Store] Return & exchange policy
• Return form guideline
• Refund made easy
• Return journey

Others

• Career inquiry
• Collaboration inquiry
• [Online & In-store] Product & price difference
• F3 membership